Privacy Policy
Trazo Ventures LLC ("Trazo Ventures," "we," "us," or "our") operates the Trazo Travel mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our App. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the App.
This Privacy Policy applies to information collected through the App and any related communications or services. It does not apply to third-party websites, services, or applications, even if linked to or from our App.
1. Information We Collect
1.1 Information You Provide Directly
When you register for and use Trazo Travel, we may collect the following categories of personal information that you provide voluntarily:
- Account information: your name, email address, and password when you create an account
- Profile information: any optional profile details you choose to add, such as a profile photo or display name
- Trip and itinerary content: destination details, dates, plans, notes, and other travel information you enter into the App
- Group information: names or contact details of travel companions you invite or add to a trip
- Expense data: amounts, descriptions, and payment-related information you log for group cost-splitting purposes
- Communications: messages you send within the App's group chat features
- Photos and media: images and other media files you upload to the App for trip documentation
- Payment information: billing details processed through the Apple App Store or Google Play Store on our behalf (we do not directly store your payment card data)
- Support communications: any information you share when contacting our support team
1.2 Information Collected Automatically
When you use the App, we and our service providers may automatically collect certain technical and usage information, including:
- Device information: device type, operating system version, unique device identifiers, and mobile network information
- Log data: IP address, app version, access times, pages or features viewed, and crash reports
- Usage data: how you interact with the App, features you use, and actions you take
- Location data: if you grant permission, approximate or precise location to enable map-based features; you may disable this through your device settings at any time
- Analytics data: aggregated behavioral data collected through analytics tools to help us understand usage patterns and improve the App
1.3 Information from Third Parties
If you choose to sign in using a third-party authentication provider (such as Google or Apple), we may receive certain profile information from that provider as permitted by your account settings and their privacy policies. We do not control what those providers share with us.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate the App and its features, including itinerary planning, expense tracking, group messaging, photo storage, and maps
- To create and manage your account and subscription
- To process payments and manage billing through applicable app store platforms
- To send you transactional communications, such as account confirmations, subscription receipts, and important service updates
- To respond to your questions, requests, and support inquiries
- To personalize your experience and remember your preferences
- To analyze usage trends and improve the App's functionality and user experience
- To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
- To enforce our Terms of Service and other policies
- To comply with applicable legal obligations
We do not sell your personal information to third parties. We do not use your personal data to serve you third-party advertising within the App.
3. How We Share Your Information
3.1 With Other Users in Your Group
Trazo Travel is a collaborative platform. Information you add to a shared trip — including itinerary details, expenses, messages, and photos — will be visible to other members of that trip group. Please be thoughtful about what you share within a group.
3.2 With Service Providers
We may share your information with trusted third-party vendors and service providers who perform services on our behalf, including:
- Cloud hosting and infrastructure providers (such as Firebase / Google Cloud)
- Analytics platforms that help us understand App usage
- Customer support tools
- Email and notification delivery services
These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy.
3.3 App Store Platforms
Subscription billing is processed by Apple (App Store) or Google (Google Play). These platforms have their own privacy policies governing how they handle your payment and account data, which are independent of ours.
3.4 Legal and Safety Disclosures
We may disclose your information if we believe in good faith that doing so is necessary to:
- Comply with applicable law, regulation, legal process, or enforceable governmental request
- Enforce our Terms of Service or other agreements
- Protect the rights, property, or safety of Trazo Ventures, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
3.5 Business Transfers
If Trazo Ventures is involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent in-app notice before your information becomes subject to a materially different privacy policy.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the App's services. We also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where we are required by law to retain it. Note that content you shared with other group members (such as itinerary items or chat messages) may remain visible to those members until they also delete their trip data.
5. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS), access controls, and secure cloud infrastructure.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Your Rights and Choices
6.1 Account Information
You may review and update your account information at any time through the App's settings. You may also request deletion of your account by contacting us at privacy@trazotravel.com.
6.2 Location Data
You can enable or disable location access for the App at any time through your device's settings. Disabling location may limit certain map-based features.
6.3 Communications
You may opt out of non-essential marketing communications by following the unsubscribe instructions in any marketing email we send, or by contacting us directly. You cannot opt out of transactional messages (such as subscription receipts or critical service notices) as long as your account is active.
6.4 California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (note: we do not sell personal information); and the right not to be discriminated against for exercising these rights. To submit a request, contact us at privacy@trazotravel.com.
6.5 EEA, UK, and Switzerland Residents (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or applicable local law, including the right to access, correct, restrict, or delete your personal data; the right to data portability; and the right to object to certain processing. Our legal bases for processing your data include performance of our contract with you, our legitimate interests in operating and improving the App, and your consent where applicable. To exercise your rights, please contact us at privacy@trazotravel.com.
7. Children's Privacy
Trazo Travel is not directed to children under the age of 13 (or 16 where applicable under local law), and we do not knowingly collect personal information from children. If we become aware that a child under the applicable age has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with their information, please contact us at privacy@trazotravel.com.
8. Third-Party Links and Services
The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through or in connection with the App.
9. International Data Transfers
Trazo Ventures is based in the United States. If you access the App from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country. By using the App, you consent to the transfer of your information to the United States and other applicable jurisdictions.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you an email or in-app notification. Your continued use of the App after any update constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact us at:
Trazo Ventures LLC
Privacy Inquiries: privacy@trazotravel.com
General Support: support@trazotravel.com
Mailing Address: 159 Carroll Street, Brooklyn, NY 11231